We manage your inbox and live chat with professionalism and empathy — ensuring every customer inquiry, complaint, or request is handled promptly and with care, boosting your brand’s reliability and reputation.

Responsibilities:

• Respond to customer inquiries via email and chat platforms

• Handle product or service-related questions and concerns

• Escalate technical or complex issues to the proper department

• Maintain accurate records of all conversations and resolutions

• Ensure high customer satisfaction and response time metrics

Skills:

• Excellent written communication and comprehension

• Familiarity with support platforms (Zendesk, Intercom, Freshdesk)

• Empathy and patience when handling customers

• Ability to multitask and manage multiple chats efficiently

• Problem-solving and professionalism under pressure